win tk Terms and Conditions

These terms and conditions ("Terms") apply to the win tk platform and all related services. By browsing the site, creating an account, or using any game or betting service, you are considered to have fully accepted these Terms. win tk reserves the right to change these Terms at any time, and continued use of the site after any change will be considered acceptance of the updated Terms.

Our Privacy Policy is an integral part of these Terms. Details on how personal data is collected, stored, and used can be found there.

1. Membership and Eligibility

1.1 Age and Identity

To open an account on win tk, you must be at least 21 years old. All information provided at registration must be truthful, accurate, and up to date. Accounts created with false information may be suspended or closed at any time, and any funds held in such accounts may be forfeited.

1.2 One Account Policy

Each person may operate only one account. Operating multiple accounts by the same individual is strictly prohibited. If this rule is violated, all associated accounts will be closed.

1.3 Account Security

It is your responsibility to keep your password and login details completely confidential. Any activity carried out using your account will be considered to have been performed by you. If you suspect any unauthorised access, notify our support team immediately.

2. Deposit and Payment Terms

2.1 Deposit Methods and Limits

The following methods may be used to deposit funds on win tk: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳500 for all methods.

2.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Account identity verification must be completed before funds can be withdrawn. Requests generally take between 30 minutes and 3 hours to process. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Account Verification

win tk reserves the right to verify your identity before processing any payment. You may be asked to submit a government-issued ID or other documents. Withdrawals may be delayed until the verification process is complete.

3. Bonuses and Promotional Offers

3.1 Welcome Bonus

win tk offers new members a 150% bonus on the first deposit, up to ৳10,000. After receiving the bonus, it must be wagered 15 times — meaning you must place bets totalling 15 times the bonus amount before any bonus winnings can be withdrawn. For example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a balance of ৳2,500, with a wagering requirement of ৳1,500 × 15 = ৳22,500.

3.2 General Bonus Rules

• Bonuses may only be used in designated games or betting sections.
• Multiple bonuses cannot be active at the same time unless specifically stated.
• If a withdrawal is requested before the bonus wagering requirement is met, the bonus will be cancelled.
• win tk reserves the right to cancel a bonus if unusual betting patterns are detected.
• Bonuses are single-use and non-transferable.

3.3 Other Promotional Offers

Other promotions — including weekly deposit events and special cricket season rewards — have their own terms. It is important to read the specific terms of each offer before accepting it.

4. Betting and Gaming Rules

4.1 Bet Acceptance and Cancellation

win tk may refuse to accept bets or cancel already accepted bets due to technical errors, unusual market conditions, or any other reason. If a technical error is found in the result of any game or event, all related bets will be considered void and stakes will be returned.

4.2 Minimum and Maximum Bets

Each game or market has its own minimum and maximum bet limits, which are displayed within the game interface. win tk may change these limits at any time.

4.3 Game Results

For live casino games, results received from the servers of the relevant studios — including Evolution, Pragmatic Play Live, and Ezugi — will be considered final. For slot games, results recorded on the game provider's server will be accepted.

4.4 Permitted Use

Using automated software, bots, or any other unauthorised tools to play games on the win tk platform is strictly prohibited. Violation of this rule may result in account closure and forfeiture of any winnings.

5. VIP and Loyalty Programme

5.1 VIP Levels

win tk's VIP programme has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each level. Cashback is a fixed percentage of that week's net losses (total losses minus total wins) — up to 0.2% at Bronze level and up to 1.2% at Diamond level.

5.2 Level Progression

Higher VIP levels can be reached through regular and active participation. The criteria for determining levels are set by win tk, which also reserves the right to change them.

5.3 Cashback Payment

Weekly cashback is calculated after each week ends and credited to the account within a set period. Wagering requirements may also apply to cashback.

6. Prohibited Activities and Fraud Prevention

The following activities are strictly prohibited on win tk:

• Accessing or using another person's account.
• Using stolen or unauthorised payment methods.
• Misusing bonus benefits or employing fraudulent methods to meet bonus requirements.
• Placing bets in collusion with another user.
• Using the platform for money laundering or transactions involving illegal funds.
• Using any software or code that could harm the win tk system.

If any such activity is detected, the account will be closed immediately, all balances and winnings will be forfeited, and legal action may be taken if necessary.

7. Responsible Gaming

win tk takes responsible gaming seriously. We believe gaming is a form of entertainment and should never be a source of financial pressure or personal problems. Our Responsible Gaming Guide contains detailed information on setting deposit limits, self-exclusion, and available support.

• You may temporarily suspend your account for a set period at any time.
• You may request that deposit limits or betting limits be set on your account.
• You may use self-exclusion to stop using the platform for an extended period.

Use of win tk by anyone under 21 years of age is strictly prohibited.

8. Intellectual Property Rights

All content on the win tk platform — logos, designs, text, graphics, and software — is the intellectual property of win tk or its licensors. Reproducing, distributing, or using this material for commercial purposes without prior permission is prohibited.

9. Service Availability and Technical Issues

9.1 Service Interruptions

The service may be temporarily unavailable due to server maintenance, technical upgrades, or unforeseen circumstances. win tk is not liable in such situations, but will endeavour to restore the service as quickly as possible.

9.2 Incomplete Transactions

If a game session or transaction is left incomplete due to a technical reason, the correct state of that account will be restored based on server logs. win tk's decision on such matters is final.

10. Customer Support and Complaints Process

win tk's customer support team is available seven days a week, 24 hours a day, via live chat and email in both Bengali and English. For any dispute or complaint, please contact the support team first. If you are not satisfied with the support team's decision, a formal complaint can be submitted by email: [email protected]

For answers to common questions, visit our FAQ section — it covers many questions about accounts, payments, bonuses, and gaming.

11. Limitation of Liability

To the maximum extent permitted by law, win tk is not liable for:

• Indirect or incidental losses arising from gaming activity.
• Issues caused by third-party services or networks.
• Data loss or account access problems caused by the user.
• Unforeseen circumstances beyond win tk's control.

12. Changes to Terms and Termination

12.1 Changes to Terms

win tk may change these Terms at any time. For significant changes, users will be notified via their registered email or through a notice on the platform. Continued use of the service after a change will be considered acceptance of the updated Terms.

12.2 Account Closure

You may permanently close your account at any time by contacting the support team. Before closure, you will be given the opportunity to withdraw any valid balance in the account, provided all conditions have been met.

13. Applicable Law and Jurisdiction

The applicable law and jurisdiction for the interpretation and enforcement of these Terms will be determined by win tk. Any disputes will first be subject to an attempt at resolution through discussion.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to be effective.