win tk Privacy Policy
This document provides a full explanation of how win tk collects, stores, and uses your personal information.
1. Introduction
win tk ("we", "our") makes clear through this privacy policy that we hold our users' privacy in the highest regard. The policies set out in this document apply to the win-tk.cam website and its associated mobile applications.
By registering on our site, logging in, or using any of our services, you are agreeing to this privacy policy. For details on the general terms of our services, please read the Terms and Conditions page.
If you have any questions while reading this policy, you can contact us at any time via our 24/7 live chat or email.
2. What Information We Collect
win tk collects only the information necessary to provide its services. We collect two types of information — information you provide directly, and information collected automatically while you use the site.
2.1 Personal Information Provided Directly
- Full name and date of birth (for age verification — all services are for users aged 21 and above)
- Mobile number and email address
- National ID or passport number (when identity verification is required)
- Residential address
- Payment information (bKash / Nagad / Rocket / Upay account number or bank account details)
- Username and password created at the time of account registration
2.2 Automatically Collected Information
- IP address and device type
- Browser information and operating system
- Date, time, and page history of site visits
- Information collected through cookies and similar tracking technologies
- Game history and transaction records
3. How Collected Information Is Used
win tk uses collected information only for specific and lawful purposes. We do not use your personal information for any unauthorised purpose.
3.1 Account Management and Service Delivery
Your information is used to complete registration verification, login security, deposit and withdrawal processing, and to send bonus and promotional offers.
3.2 Identity and Age Verification
All our services are for users aged 21 and above. Identity-related information is used to confirm your age during account verification and to prevent use by unauthorised individuals.
3.3 Financial Transaction Processing
Payment information is essential for properly processing deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer.
3.4 Security and Fraud Prevention
To protect your account and financial information, we monitor suspicious activity and analyse relevant information to prevent unauthorised access.
3.5 Customer Support
Contact information is used to respond to your complaints or questions via live chat or email, and to improve service quality.
3.6 Responsible Gaming Monitoring
We review game history and transaction records to analyse user playing patterns and ensure responsible gaming. Our complete guidelines on responsible gaming are available on a separate page.
4. Cookies and Tracking Technologies
win tk uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help improve the functionality of the site.
Types of Cookies
- Essential Cookies: Required for the core operation of the site (login sessions, security).
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Used to review site usage and improve service quality.
- Marketing Cookies: Used to display relevant promotional content based on your interests.
You can disable non-essential cookies at any time by changing your browser settings. However, disabling certain essential cookies may limit some site functionality.
5. Sharing Information with Third Parties
win tk does not sell your personal information. However, limited information may be shared with trusted partners in specific circumstances.
5.1 Payment Processors
Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
5.2 Technology and Software Partners
Operational information may be shared with our software partners for game operation, security verification, and technical platform services. These partners are required to comply with our privacy standards.
5.3 Legal Obligations
Information may be disclosed in response to applicable laws in Bangladesh, court orders, or formal requests from government authorities.
6. Data Security and Protection
win tk uses industry-standard security technology to protect your information. All data transfers are secured through SSL encryption.
Security Measures
- All communications encrypted via SSL/TLS technology
- Sensitive data stored in encrypted form
- Automatic detection of suspicious login attempts
- OTP verification for account access
- Regular security reviews and updates
- Restricted staff access and role-based controls
While we work to ensure the highest level of security, it is not possible to guarantee complete security when transmitting information over the internet. Users are therefore advised to keep their passwords secure and to notify us immediately if they notice any unusual activity.
7. Data Retention Period
win tk retains your information only for as long as necessary. All personal information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud investigation purposes.
Financial transaction records are retained for the period required under applicable law. After the specified period, information is securely deleted or anonymised.
8. Your Rights
As a win tk user, you have the following rights over your own information. Contact our support team to exercise these rights.
8.1 Right to Access Information
You may request a copy of the personal information win tk holds about you. We will provide that information within a reasonable time of receiving the request.
8.2 Right to Correct Information
If your account contains any incorrect or incomplete information, you may request a correction. We will update it promptly once you provide the correct information.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
8.4 Right to Object to Processing
You may object at any time to marketing or promotional communications. You can request that promotional messages be stopped through your account settings or via the support team.
9. Protection of Minors' Information
All win tk services are strictly limited to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. The age verification process during registration ensures that minors cannot open an account.
If we are informed that information from a minor has been collected, we will immediately delete that information and suspend the associated account.
10. International Data Transfers
Due to technical infrastructure requirements, your information may be processed or stored on servers located outside Bangladesh. In such cases, the organisations operating those servers follow internationally recognised security standards and are contractually bound to ensure the protection of your information.
11. Changes to the Privacy Policy
win tk reserves the right to update this privacy policy as needed. For significant changes, a notification will be sent to your registered email or mobile number. Continuing to use the site after changes means you have accepted the updated policy.
Answers to any questions about the scope and impact of changes are available on our FAQ page, or you can contact the support team directly.
12. Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact the win tk support team. Our support team is available 24/7 to assist in both Bengali and English.
Privacy-Related Contact
For any data protection questions, write to us at our email
[email protected]